Service Standards | Immigration Consultants of Canada Regulatory Council

Service Standards

ICCRC-CRCIC


ICCRC is committed to providing prompt, courteous and professional service to members and the public. We strive to meet the following standards of service:

GENERAL
ICCRC endeavours to return all telephone calls and answer e-mails as quickly as possible.
Responding to general information inquiries (e-mail) – within 2 business days
Responding to telephone inquiries (message left) – within 2 business days
Responding to technical issues regarding the website – within 2 business days
Responding to technical issues re connecting to Freshbooks – within 2 business days

REGISTRAR

Changing/updating contact information – within 5 business days
Inputting CPD activities to My CPD Hours webpage – within 60 business days
Issuing Certificates of Membership or Registration – within 60 calendar days
Issuing Photo ID Cards – within 15 business days
Notifying exam pass/fail results – fourth Friday after week in which exam was written
Processing exam candidate applications – within 7 business days
Processing Leave of Absence applications – within 5 business days
Processing RCIC/RISIA registration applications (after passing exam) – within 15 business days
Processing resignation applications – within 5 business days
Approving payment plan applications – within 5 business days

FINANCE
Determining receipt of cheque to pay an invoice for dues or fines – within 3 business days
Processing payment by credit card – within 2 business days
Processing refund requests (after departmental approval) – within 10 business days
Processing requests to change method of payment – within 2 business days
Providing information about RCIC/RISIA outstanding account – within 2 business days
Responding to requests to issue invoice – within 2 business days

COMMUNICATIONS
Responding to general Information inquiries directed to Communications – within 2 business days

COMPLAINTS, DISCIPLINE AND PROFESSIONAL STANDARDS
Issuing complaint receipt acknowledgment letters to complainants and/or member – within 5 business days
Issuing decision notification letters to complainants and/or member – within 30 business days of the decision
Processing suspension notices (issuance and cancellation) – within 5 business days
Responding to general information e-mail inquiries – within 2 business days
Responding to telephone inquiries (message left) – within 2 business days